1. Delivery Info
We will notify customers once the goods are about to be dispatched.

Each courier/delivery service will have different methods of informing customers about their delivery on the day or provide information prior to delivery so please make sure to check your emails regularly.

All deliveries are to the roadside of the building at Ground Floor.
It is advised to make sure delivery teams are able to access the premises if required.

If goods are to be taken to a different floor, arrangements must be made by the customer or contact us prior to delivery to find out if we are able to provide a service at an extra cost to your designated floor.

2. Delivery Times (Ordered)
Depending on what you order, it could be the next day or a few weeks.
When you place your order and it is processed by the Processing Team, they provide a delivery estimation.
Many fragile or delicate items are delivered on a rotating schedule to different areas of the country.

We visit segments of mainland UK areas roughly every 2 - 3 weeks.
Custom items will take much longer as there is always a lead time on these pieces.

3. Delivery Locations
We deliver to mainland UK areas nationwide. There are a few postcodes that some items cannot be delivered to or incur a surcharge.

If you have any doubts, please feel free to contact sales@onlyfurniture.co.uk with a postcode alongside either a link, name, product ID or image of the item(s) and they will be able to clarify directly if we can deliver to your area.

4. Missed Delivery
If you miss a delivery please contact sales@onlyfurniture.co.uk as soon as possible. This team will advise on the next available delivery date they can offer. The particular carrier may also leave a slip behind or take it to your nearest depot for collection yourself.


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